Terms & Conditions

BOOKING POLICIES

CHILDREN
The Hotel has a minimum guest age of 16 years old. Baby cribs are not available. Individuals above the age of 16 are considered as adults by the Hotel.

REQUESTS
All requests made to the Hotel are subject to availability and the Hotel bears no responsibility should it be unable to fufill certain requests.

ROOM OCCUPANCY
The total number of occupants in a room shall not exceed the maximum number of occupants permitted for the respective room types:

Deluxe Room                  : up to 2 persons
Family Room                   : up to 4 persons

If you have any questions or clarifications regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.

CHECK-IN / CHECK-OUT POLICIES

AGE REQUIREMENT
Guests must be 16 years or older with photo identification to check-in. Guests under the age of 16 must be accompanied by an adult. The Hotel reserves the right to check photo identification.

CHECK-IN / CHECK-OUT
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 2 p.m. and check-out time is 12 p.m. For early arrival before 2 p.m., it is recommended to pre-book the room one day in advance with a full day/hourly charge. The Hotel may accommodate late check-out after 12 p.m. for an additional fee; subject to room availability.

GENERAL POLICIES

DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.

VALUABLES
Guests are encouraged to keep their valuables with them at all times. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.

PARKING
There are street parkings by hourly meter right in front of the hotel. Subject to availabilities.

PETS
The Hotel maintains a strict no-pets policy on its premises except for guide dogs.

PROHIBITED ITEMS
The following items are not permitted in the Hotel premises:
Animals of any kind, except guide dogs;
Flammable, explosive or otherwise hazardous materials;
Objects emitting a foul odour;
Unregistered firearms or other weapons;
Objects of an unusually large size or in unusually large quantities;
Articles related to use in gambling, smuggling or other illicit acts;
Illegal drugs or other articles, the possession of which is prohibited by the laws of Hong Kong

The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

VISITORS
In the interest of your well-being and security, visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m.

HEALTH AND WELL-BEING POLICIES

EXCESSIVE NOISE AND PARTIES
T​o ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.

INAPPROPRIATE BEHAVIOR
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

SMOKING
The Hotel has a strict no-smoking policy in the entire premise. ​Smoking is only permitted in outside of the front door of the hotel. There will be a HKD 1,500 fee for thorough cleaning services charged to the occupant of rooms which smoking activity has happened in order to restore it back to its original condition.

PAYMENT POLICIES

CURRENCY AND TAX
Rates are in Hong Kong dollars and are subject to 10% service charge, unless otherwise stated.

CREDIT CARD PRE-AUTHORISATION
If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.

DEPOSITS
1. ROOM CHARGES
For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if your reservation is cancelled or modified within 48 hours prior to check-in date. No refund shall be made if stay dates overlap 24 December to 1 January, and other selected dates stipulated in the individual rate plan.

Unless full length of stay has been prepaid, the Hotel requires a deposit for remaining room charges upon check-in.

2. INCIDENTAL CHARGES
For all reservations, the Hotel requires a deposit for incidental charges upon check-in.
Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorisation by the Hotel is required.

THIRD-PARTY BOOKING SOURCES
In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.
Last update: 2020.6.7